As more businesses go digital, it’s easy to forget that your customers and employees are humans that need that personal touch. Personal service is one of the first things that gets sacrificed when it comes to running a modern business. This is especially true when transactions can be completed without talking to an actual person.
Did you know that businesses that prioritize a personal service experience for their clients are the ones that continue to thrive? In fact, bad customer service interactions can cause potential clients to run the other way.
This is why at Palmetto Payroll Solutions, all of our clients (including small businesses) will always get personalized service. Getting familiar with who our clients are and what services they need allows us to have an advantage over our competitors.
Continue reading to learn why personal service is essential for making your customers feel valued and appreciated.
What Is Personalized Customer Service?
Personalized customer service caters to the needs of our clients. As small business owners, you are worked to the bone trying to handle tasks such as payroll and bookkeeping. We understand that you are trying to juggle all of these things while running a business. It can be stressful!
Having a personal customer service experience leaves a positive impact on your clients and encourages their loyalty to the company. At Palmetto Payroll Solutions, we always put our clients first. A more personal approach to payroll services sets us apart from our competitors. It allows us to keep our customers satisfied with the services that we provide.
How Does Palmetto Payroll Solutions Get Personal?
Building a relationship with our clients is one of the first things that we will do to give them a personalized experience. By getting to know you and your company, we can help figure out which services you need and which services won’t benefit you at the present time. Our services are scalable—if you expand your business and need more services, we are here for you!
When you call into a big payroll company, you may find yourself:
- Waiting to talk to the next available call-center representative
- Repeating yourself to an automated voice messaging system
At Palmetto, you will never talk to someone in a call center. When you call us, you can expect to talk to a real person who will solve your payroll problems without multiple transfers to the right department. Every one here is fully equipped to handle your payroll needs.
The last thing your accountant wants to do is get into the nitty-gritty of the payroll process. We can work directly with your accountant by sending them a comprehensive payroll report on payday to keep them in the know. They will be able to use these reports to follow up with any discrepancies in the paperwork before tax season rolls around.
All of this allows us to create tailor-made solutions to any payroll or bookkeeping problems that they may be having.
Looking for a Payroll Solution With Personal Service?
When you are running a business, the last thing you want to worry about is receiving horrible small business customer service. At Palmetto Payroll Solutions, we thrive for excellence. This means that you can count on excellent personal service created with you (the small business owner) in mind.
We understand that you are working night and day to ensure your business’s success. Let us take some of the weight off your shoulders by hiring us to take over your payroll needs. We can also help with financial advising.
Contact us today to outsource your payroll so that you can focus on more important tasks like revenue generation.